Exchange and Return
We want you to be entirely happy with your purchase. If you are not satisfied for any reason, we will gladly refund or exchange merchandise within ten (10) days of the delivery date. Shipping, customs fees, and handling fees are non-refundable. Merchandise must be in perfect, unused or unaltered condition and returned with its original packaging. You will be responsible for the shipping costs of both the returned item and its replacement. For your convenience, we will issue a pre-paid return label. Fees of the pre-paid label will be deducted from the refund.
For international returns, please mark "Return" on the customs form. Failing to do so, packages may incur customs fees, and it will be deducted from the refund.
Holiday Return Policy
Orders placed between November 15th - December 25th will have extended return policy until January 10th.
GATTA Bag, LLC. reserves the right to deny refund if the merchandise does not meet return policy requirements.
Please allow up to 5 business days for your refunds or exchanges to be processed.
We inspect each of our bags for quality control, should there be any issue due to manufacturer defect, we will gladly exchange the bag for you within 20 days of the delivery date.
If you would like to return or exchange your order, please submit your request here.