Warranty

1. Warranty Coverage

GATTA warrants to the original purchaser that the product is free from manufacturing defects in materials and workmanship for 1 year from the purchase date.
This warranty covers manufacturing defects only, not issues caused by use, wear, or external factors.

2. What Is Considered a Manufacturing Defect

A valid defect includes ONLY:

• Stitching that separates due to improper construction

• Hardware failure (zippers, buckles, metal components) that is not caused by force or improper use

• Material defects that appear without signs of wear, misuse, or stress

3. What Is NOT Covered (Clear & Strict)

This warranty does NOT cover:

• Normal wear and tear (scuffs, marks, abrasion, stretching, softening of leather, fraying)

• Cosmetic changes over time (fading, discoloration, wrinkling, patina)

• Damage from misuse: overloading, dropping, pulling, improper storage, carrying more weight than intended

• Damage caused by weather, water, humidity, heat, or chemicals

• Loss of hardware pieces, straps, or dividers due to misuse

• Structural changes caused by prolonged use (creasing, shape changes, interior staining)

• Damage during travel or transport

• Accidents or negligence

• Damage to personal items stored inside the bag

• Any product purchased second-hand or from unauthorized sellers

• Any bag altered, repaired, or modified by the customer or a third party

4. Limitations to Prevent Abuse

• Warranty applies only with valid proof of purchase from gattabag.com.

• GATTA reserves the right to request additional photos, videos, or physical inspection.

• If evidence suggests misuse, normal wear, or customer-caused damage, the claim will be denied.

• Minor variations and imperfections in leather or handmade elements are normal and not considered defects.

5. Warranty Claim Procedure

To file a claim, email hello@gattabag.com with:

• Order number

• Photos/videos clearly showing the defect

• Description of the issue

• Full name and address

Customer may be responsible for return shipping.

6. GATTA’s Rights & Remedies

If the defect is approved, GATTA will, at its sole discretion:

1. Repair the item, or

2. Replace it with the same or comparable model, or

3. Offer store credit if repair/replacement is unavailable.

No refunds are provided under warranty claims.

7. Liability Limitations

GATTA is not responsible for:

• Incidental or consequential damages

• Damage to personal items inside the bag

• Loss of use, time, or travel delays caused by a defective product

• Any claim beyond the original purchase price

This warranty gives you specific rights; others may vary by jurisdiction.